Fitty Support
Fitty is an AI virtual try-on app. Add a photo of yourself, add the pieces you want to try, and see the whole look on you before you spend a cent.
Get help
Email: hello@fittyapp.com
We aim to reply within 1–2 business days. Please include:
- Your account email
- The device you're using (iPhone model, iOS version)
- A short description of what happened
- A screenshot if relevant
Frequently asked questions
A try-on is taking a long time to generate — what should I do?
Most looks are ready in about 30 seconds (Swim & more takes about a minute). If the screen is stuck for more than a few minutes, force-close the app and reopen it (on the web, reload the page). Any generation already in progress will finish on the server and appear in My Looks when it’s ready — and a failed generation never costs you a credit.
The try-on doesn’t look quite like the garment.
Results are best when each piece is a clear, well-lit photo of just the item, cropped tight to the garment on a plain background — no text, price tags or busy backgrounds. Re-shoot the item that looks off and generate again.
My model photo keeps getting rejected.
Use a full-body photo of one person, face visible, facing the camera, in even lighting. A photo without a visible face can’t be used. Swimwear or revealing photos only work in Swim & more — for Outfit try-ons, use a photo in everyday clothes.
I subscribed but my credits didn’t update.
Apple’s confirmation can take from 30 seconds to a few minutes to reach our servers. Close and reopen the app — the credit count refreshes on the next launch. If it still hasn’t updated after 10 minutes, email us with your account email and the time of purchase.
I bought credits on the website but they didn’t appear.
Website payments usually arrive within a few seconds — reload the pricing page. If they still haven’t appeared after 10 minutes, email us with your account email and the time of purchase and we’ll sort it out.
How do I cancel my subscription?
On iOS: Settings → tap your name → Subscriptions → Fitty → Cancel Subscription. Apple handles all cancellations directly; we cannot cancel on your behalf.
Can I get a refund?
Refunds for App Store purchases (in the iPhone app) are handled entirely by Apple — visit reportaproblem.apple.com and submit a request to Apple’s billing team. For credit packs bought on the website, email us with your account email and the time of purchase.
How do I delete my account and all my data?
Tap Profile → Delete Account inside the app. This permanently removes your account, saved looks and any uploaded photos within 7 days. You can also use Clear saved data to wipe your looks without deleting the account, or email us and we’ll do it for you.
What happens to my photos?
Your model and garment photos are kept on your device — in the app, or in your browser on the web — and are only sent to our servers to check your photo and to create a try-on. They are not used for advertising or model training, and they are deleted when you delete your account.